Here is 12 tips for maximizing your ecommerce customer service. Workit: http://workit-software.com provides its customers with a 360° view of their market in real-time. Workit come at track amazon prices with the best price monitoring software. But also here is 5 Ways to Take Charge of Your Ecommerce Customer Service.
Customer service is one of the most important aspects of ecommerce. There are often multiple ways to contact the customer service of an ecommerce company but some are more effective than others. Here are 5 ways ecommerce stores manage their customer services:
Live Chat is said tbe the most effective customer service channels. You can interact with your clients and users in real time, provide advice and answer their questions. Overall, Live Chat is a great idea if you have a large ecommerce store. However, Live Chat is not a must. It will only work if you have enough time and employees to manage it. Employees should be able to answer customers quickly and efficiently during office hours. Some ecommerce stores even have a Live Chat which is accessible 24/7.
Telephone is another customer service channel which is used very frequently. Customers tend to prefer talking to a real person rather than through a computer. It is also a quick way for customers to get hold of you. Having a phone number diplayed on your website shows customers that you are a serious and reliable ecommerce store so it will make you more sales than you think. For competitive prices, check out the price monitoring software Amazon price tracker.
Social media sites have become very powerful customer service channels over the past few years. Nearly all young customers now have social media which they use daily. The main social media customer service channels are Facebook and Twitter. One of the challenges that ecommerce stores can face using social media is that most of the conversations are public. Your responses can be seen by thousands of people at once so it is important to make a great impression through your responses.
Email seems to have been replaced by social media. Customers also tend to prefer speaking over the phone. However, you should include a customer service email as it is very easy to manage. You can answer an email from anywhere and whenever you like.